Returns and Exchanges Policy

At Vikadaupholstery.co.za, we strive to provide you with high-quality upholstery services and products. If you are not completely satisfied with your order, please review our Returns and Exchanges Policy below.

1. Policy Overview

Our goal is to ensure that you are happy with your purchase. We accept returns and exchanges under certain conditions, primarily related to defects in workmanship or materials.

2. Eligibility for Returns and Exchanges

• Defective Items: If you receive a product that has defects in craftsmanship or materials, you may request a return or exchange.
• Notification Period: You must notify us of any defects within 7 days of receiving your order.

3. How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

1. Contact Us: Reach out to us via WhatsApp:
   • Franck: 081 393 4282
   • Virginia: 083 669 7946
2. Provide Details: Include your order number, a description of the issue, and any relevant photos to help us assess the situation.
3. Return Instructions: Once we verify the issue, we will provide you with instructions on how to return the item.

4. Conditions for Returns

• Items must be returned in their original condition and packaging.
• Custom-made items or specially ordered fabrics may not be eligible for return or exchange unless defective.

5. Refunds

• Upon receiving and inspecting the returned item, we will process your refund within 14 business days.
• Refunds will be issued to the original payment method used for the purchase.

6. Exchanges

If you prefer to exchange a defective item for another, we will assist you in selecting a suitable replacement. The exchange process will follow the same procedures outlined above.

7. Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective item).
• We recommend using a trackable shipping service to ensure the returned item reaches us.

8. Contact Us

If you have any questions regarding our Returns and Exchanges Policy, please don’t hesitate to contact us:

Vikada CMT and Upholstery
15th Avenue, Industrial Unit 4
Kensington, Cape Town