Shipping and Tracking Information
At Vikadaupholstery.co.za, we are committed to providing a smooth shipping experience for our customers. Below is important information regarding our shipping process and how you can track your order.
1. Shipping Areas
We currently offer shipping services within Cape Town and the surrounding areas. If you are located outside our standard shipping zone, please contact us for special arrangements.
2. Shipping Charges
Shipping charges are based on the distance from our workshop to your delivery location. These charges will be communicated to you at the time of order confirmation and will be included in your final invoice.
3. Shipping Timeframes
- Our typical shipping timeframe ranges from 3 to 14 business days, depending on the nature of your project and the availability of materials.
- We will provide you with an estimated shipping date when your order is confirmed.
4. Order Tracking
Once your order is shipped, you will receive a tracking number via email or WhatsApp. You can use this tracking number to monitor the status of your shipment.
How to Track Your Order:
- Check Your Email: Look for the shipping confirmation email that includes your tracking number.
- Visit the Carrier’s Website: Use the tracking number to check the status of your shipment on the carrier’s website.
5. Delivery Process
Our team will ensure that your items are delivered safely and on time. Upon arrival, please inspect your items to confirm they are in good condition. If you notice any issues, please contact us immediately.
6. Changes to Shipping Information
If you need to change your delivery address or reschedule your delivery, please notify us as soon as possible. We will do our best to accommodate your requests depending on the status of your order.
7. Contact Us
For any questions about shipping or tracking your order, feel free to reach out to us:
Vikada CMT and Upholstery
15th Avenue, Industrial Unit 4
Kensington, Cape Town
WhatsApp Contacts:
- Franck: 081 393 4282
- Virginia: 083 669 7946
Thank you for choosing Vikadaupholstery.co.za! We look forward to delivering your beautifully upholstered furniture!